Here are our most frequently asked questions:

Placing orders

You can place your orders directly on our website or through the GypsySol App available on the apple store or google play store. Orders cannot be modified, changed, or cancelled after checkout. Occasionally, we will offer FINAL SALES promotions. These sales are final and may not be returned. Be sure to download our app and register for our sales alerts and check out our rewards and sharing programs.

Delivery Time

Our Customer Service Team will work to prepare your items for shipment within 5 business days. Weekends and Holidays are not business days and are excluded from processing and shipping times. You will receive an email with tracking information as soon as your order has been shipped.

PRE-ORDERED ITEMS will have different ship dates as they are not "in stock." Once your pre-ordered items have shipped you will receive an email with tracking information.

**During busy holiday season, you may experience delays in processing and shipping.

Address/ Lost or Stolen Merchandise

It is your responsibility to make sure the address is correct at the time of checkout. Gypsy Sol is not responsible for item replacement due to an incorrect address. Gypsy Sol is not responsible for lost or stolen packages once they have been shipped and have confirmed delivery via the tracking number. We are also not responsible for delays caused by USPS or UPS shipping.